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Terms and Conditions

By staying in our accommodation, you are deemed to have accepted our terms and conditions.


  1. Bookings can be made over the telephone or using our on line booking tool.

  2. Thorpe Thewles Lodge accept all major credit cards, including MasterCard, Visa

  3. A 50% non refundable deposit will be required at time of booking

  4. On arrival you will be asked to produce a valid credit/debit card for Thorpe Thewles Lodge to use against potential damage or theft.

  5. You will be required to pay your balance on check in, any additional services which you may incur during your stay are not  chargeable to your room and should be paid for separately .

  6. A house keeping check will be carried out prior to lodge departure

  7. Smoking in the lodge or smoking outside the lodge with door or windows left open is not allowed. If this ban is ignored a deep cleaning charge of £200 will be incurred which is required to omit the smell of stale tobacco. If the next occupant refuses to accept the lodge, you will be liable for the cost of their alternative accommodation and Thorpe Thewles Lodge reserves the right to charge to the card guaranteeing the booking without prior permission from the card holder.

  8. We operate  a zero tolerance of loud or  abusive behaviour and  you and/or members of your party will be asked  to leave immediately if your conduct is considered by us to infringe our rules or is likely in our belief to impair the enjoyment or comfort or safety of other guests and/or staff. No refunds will be given in these circumstances.

  9. We have the right to recover from you the cost resulting from any damage to our property or that of our other guests together with any compensation we may pay to other guests as a result of the actions of you or any members of your authorised or unauthorised party.

  10. You must use your room, the hot tub garden and its contents with care. Please look after Thorpe Thewles Lodge facilities so that they may be enjoyed by all. Please report any accidental damage to reception immediately, so that we can make a repair or replacement.

  11. Thorpe Thewles Lodge reserve the right to enter a lodge without prior permission of its occupants if we feel there has been a breach of the terms and conditions.

  12. You must read and take note of the hot tub health and safety instructions and advice situated next to the hot tub.

  13. Use of the hot tub is entirely at your own risk. Thorpe Thewles Lodge and its management are not responsible for your safety whilst using the hot tub.

  14. Only hot tub products which we supply may be used in the hot tub as clients own items can damage the filter

  15. Please remove any jewellery or watches prior to entering the hot tub . Thorpe Thewles Lodge will not be held responsible for any damage caused to items if this request is ignored.

  16. Check in is from 3pm check out by 10.30am.

  17. The hot tub garden is open from 3.00 pm until 10 pm STRICTLY

  18. Late checkout taken without prior permission will be charged at £25 per 15mins.

  19. Please note that we do not operate a 24 hour check in policy

  20. Check in is between 3pm and 6pm .if you require a later check in ,please advise reception at the latest by 2pm on the day of your reservation of your estimated arrival time.

  21. The Management reserves the right to refuse admission to any party that does not comply with the terms and conditions

  22. Young, single sex or young mixed parties under the age of 25years will not be accepted.

  23. Act of god-We are unable to accept liability if we are prevented from supplying a service to you due to a Force Majeure, an event which we cannot avoid, such as act of God, civil commotion, riot, war, explosion, accident, flooding, hurricane, snow, unusually low or high temperatures, earthquake, terrorism and any similar events which are outside of our control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

  24. Thorpe Thewles Lodge reserves the right to refuse to hand over accommodation to any person/s, which, in their opinion, is/are not suitable to take charge. Any refund will be at the discretion of the Management of Thorpe Thewles Lodge

  25.  Complaints - Any complaint you have with any aspect of your stay should be notified to us as soon as possible before the end of your stay, so that we can resolve the problem. We may not be able to consider any request for refund/compensation if we have not been made aware of your complaint at the time and noted your comments. Please contact Reception and we will do our utmost to help you enjoy your stay.

  26.  Lost Keys -In the unlikely event of losing your room key, we reserve the right and you authorise us to charge the guests credit/debit card or send an invoice for £20.00 to the registered address.

  27.  Children -All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times, the hot tub garden is not supervised so it is the responsibility of the supervising adult for the child’s safety at all times

  28. Cots and extra beds are available, however these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.


  1.  Pets

Guide dogs are accepted with prior arrangement but otherwise no pets are allowed at the Hotel.

  1. Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

  1. All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request .


  1.  Limitation of Liability

  2. We will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law.


  1. We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.


  1. Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.


  1. Money and other valuables are brought to Thorpe Thewles Lodge at the guest’s sole risk. Thorpe Thewles Lodge and/or the management accept no liability and shall not be responsible for any loss or damage thereto and guests remain solely responsible for the safekeeping of any such items.



 Governing Law and Jurisdiction


The Contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).


  1.  Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

  1. Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.


  • Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc. which reduce the effectiveness of the spa sanitizer which disinfects the water.


  • Parents are advised that the hot tub is not suitable for children under the age of four.


  • Never allow children to use the spa unsupervised and when not in use make sure the cover is on and secured.


  • Parents are to warn children not to allow water in their mouths as this can cause infection and illness.


  • Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor.


  • During pregnancy soaking in the hot tub may cause damage to the foetus so contact your doctor for advice before entering the water.


  • Never use the hot tub while using or after using narcotics, any other drugs and excessive alcohol.


  • At 39-40°C, limit your timed in the hot tub to a maximum of 15 mins. At 36-37°C this time can be extended up to 1 hour.


  • Do not immerse your head in the hot tub water. This increases the risk of infection and a drowning risk can occur when a bathers hair becomes entangles in a drain cover. Never allow children (or anyone) to play with heads underwater in a hot tub.


  • Long hair to be tied up or a swimming cap used


  • People with skin, ear, genital or other body infections, open sores or wounds should not use the hot tub.


  • Never use the hot tub alone.


  • Avoid using the hot tub after a heavy meal.


  • Never use glass near/in the hot tub. Plastic glasses will be provided.


  • Do not use any electrical equipment near the hot tub.


  • Isolation switch or unplugging hot tub can be used in case of emergency to power down hot tub.


  • Ensure no contaminants i.e. bubble baths, alcohol, oils etc. are placed in the water as this can upset the chemical balance of the water.


  • Do not eat food or smoke in the hot tub.


  • Do not use the hot tub after a spray tan as this is guaranteed to block the filter and land you with a cleaning charge of £50.00

  • We/I have read this safety booklet. We/I understand what is says and we agree to follow the rules, use common sense and to pass on this information to other members in my party. I agree that if the hot tub needs to be shut down due to misuse, a £100 re-fill charge will be added to my bill.


  • Stay out of the hot tub during rainstorms and lightening due to the chance of electrocution.


  • Use of the hot tub is entirely at your own risk. Thorpe Thewles Lodge and its management are not responsible for your safety whilst using the hot tub.

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