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Terms and Conditions

Terms & Conditions

The following Terms and Conditions apply to all bookings made on this website, via telephone, e-mail or channel partner. We kindly ask that you take a moment to read them prior to making a Booking.

In these Terms and Conditions the following definitions apply:

 

1. Definitions

“Company” or “we” means Thorpe Thewles Lodge.

“Booking” means the booking for accommodation or any other services or items made with us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Hotel” means the premises for which your Booking is made.

“Terms” means these terms and conditions.

“Websites” means www.thorpethewleslodge.co.uk , www.bedandbreakfaststockton.co.uk or any other website where we are promoted.

“VAT” means value added tax.

 

 

1.Bookings can be made over the telephone, in person or using our on line booking tool.

2. Thorpe Thewles Lodge accept all major credit cards, including MasterCard, Visa and American  express

3.We accept debit card and cash payments.

4.A 50% none refundable deposit will be required at time of booking

5.On arrival you will be asked to produce a valid credit card for Thorpe Thewles Lodge to take pre-authorisation.

6. If you are settling your account in cash or with a debit card, you are required to pay your balance on check in, any additional services which you may incur during your stay are not  chargeable to your room and should be paid for separately .

7. If you are paying by debit card or cash Thorpe Thewles Lodge reserve the right to request a damage deposit of £50  payable on arrival, (either by debit card or cash) this is refunded at the end of your stay providing there is no damage caused.

8.A house keeping check will be carried out prior to lodge departure

9.Unreported accidentals/damage to the property/missing items, smoking in the lodge or smoking outside the lodge with door or windows left open is not allowed. If this ban is ignored a deep cleaning charge of £75 will be incurred which is required to omit the smell of stale tobacco. If the next occupant refuses to accept the lodge, you will be liable for the cost of their alternative accommodation and Thorpe Thewles Lodge reserves the right to charge to the card guaranteeing the booking without prior permission from the card holder.

10.We operation  a no tolerance of loud or  abusive behaviour and  you and/or members of your party will be asked  to leave immediately if your conduct is considered by us to infringe our rules or is likely in our belief to impair the enjoyment or comfort or safety of other guests and/or staff. No refunds will be given in these circumstances.

11.We have the right to recover from you the cost resulting from any damage to our property or that of our other guests together with any compensation we may pay to other guests as a result of the actions of you or any members of your authorised or unauthorised party.

12.You must use your room, the hot tub garden and its contents with care. Please look after your Thorpe Thewles Lodge facilities so that they may be enjoyed by all. Please report any accidental damage to reception immediately, so that we can make a repair or replacement.

13.Thorpe Thewles Lodge view reserve the right to enter a lodge without prior permission of its occupants if we feel there has been a breach of the terms and conditions.

14.You must read and take note of the hot tub health and safety instructions and advice situated next to the hot tub.

15.Only hot tub products which we supply may be used in the hot tub as clients own items can damage the filter

16.Please ensure you only touch the jets & lights button on the hot tub as touching any other buttons may result in you turning the temperature off & it will not reheat during your stay

17.Please remove any jewellery or watches prior to entering the hot tub . Thorpe Thewles Lodge will not be held responsible for any damage caused to items if this request is ignored.

18.The lodge heating is set to a Specific temperature, if you feel it is too cold or to hot in the lodge we ask that you only touch the plus or minus buttons on the control panel to alter the temperature. Touching any other buttons may result in the heating & hot water system not working correctly.

19.Check in is from 3pm check out by 11am.

20.The hot tub garden is open from 3.00 pm until 10 pm

21.Late checkout taken without prior permission will be charged at £25 per 15mins.

22.Please note that we do not operate a 24 hour check in policy

23.Check in is between 3pm and 6pm .if you require a later check in ,please advise reception at the latest by 2pm on the day of your reservation of your estimated arrival time.

24.The Management reserves the right to refuse admission to any party that does not comply with the terms and conditions

25.Young, single sex or young mixed parties under the age of 25years will not be accepted.

26.Same sex groups of more than two are only accepted with prior approval, the full balance is payable at the time of booking and is non-refundable and a £75 refundable security is required.

27.Act of god-We are unable to accept liability if we are prevented from supplying a service to you due to a Force Majeure, an event which we cannot avoid, such as act of God, civil commotion, riot, war, explosion, accident, flooding, hurricane, snow, unusually low or high temperatures, earthquake, terrorism and any similar events which are outside of our control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

28.

29.Thorpe Thewles Lodge reserves the right to refuse to hand over accommodation to any person/s, which, in their opinion, is/are not suitable to take charge. Any refund will be at the discretion of the Management of Thorpe Thewles Lodge#

30. Complaints - Any complaint you have with any aspect of your stay should be notified to us as soon as possible before the end of your stay, so that we can resolve the problem. We may not be able to consider any request for refund/compensation if we have not been made aware of your complaint at the time and noted your comments. Please contact Reception and we will do our utmost to help you enjoy your stay.

 

 

31. Lost Keys

In the unlikely event of losing your room key, we reserve the right and you authorise us to charge the guests credit/debit card or send an invoice for £20.00 to the registered address.

32. Children

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times, the hot tub garden is not supervised so it is the responsibility of the supervising adult for the child’s safety at all times

33.Cots and extra beds are available, however these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

 

34. Pets

Guide dogs are accepted with prior arrangement but otherwise no pets are allowed at the Hotel.

35.15. Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

36.All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request .

 

37. Limitation of Liability

38.We will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law.

 

39.We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

 

40.Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

 

41.Money and other valuables are brought to Thorpe Thewles Lodge at the guest’s sole risk. Thorpe Thewles Lodge and/or the management accept no liability and shall not be responsible for any loss or damage thereto and guests remain solely responsible for the safekeeping of any such items.

 

 

Governing Law and Jurisdiction

42.

The Contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

 

43. Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

44.Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

45.

 

 

 Cancellation Policy;

 

We ask that all guests wishing to make a cancellation, to do so by telephone followed by written confirmation either by letter or email to [email protected]

Please note;

 

If a cancellation is made within 24 hours of checking in, the full outstanding balance will be charged to the card left at time of booking. If more than 24 hours notice is given, only the deposit paid will be retained. For no Shows the outstanding balance will be charged to the card details given at time of booking.

 

If any of the below circumstances cause a guest to cancel less than 24hours or no-show and they can proved documentary proof with in fourteen days of the  reservation date the deposit only will be retained.

 

a.Death, (injury or illness causing hospitalisation) of any persons or of any close relative of such person booked. A doctor’s letter or certificate is required.

 

b. Compulsory UNEMPLOYMENT (REDUNDANCY) occurring after the date of confirmation of booking. Letter from employer serving notice of employment is required

c. Called upon to do JURY SERVICE. Court letter with dates of Jury service is required